Privacy policy

Last Update: January 20, 2026

At UBlinds, we value and respect the privacy of our customers and visitors. When you interact with us, we may collect, use, and disclose personal information to process and fulfill your orders, improve our digital offerings, deliver consistent experiences, protect our customers and our business, and for the other purposes described in this Privacy Policy.

This Privacy Policy explains how we collect, use, and disclose personal information, and describes the choices and rights you may have regarding your personal information. If you have questions, please contact us at privacy@ublinds.com.

About This Policy

This Privacy Policy applies to personal information we collect in connection with your interactions with UBlinds, including:

  • Use of our websites, including mobile websites
  • Phone and email communications with us
  • Social media interactions on our websites and on third-party platforms
  • Our online advertisements or emails
  • Interactions with our authorized service providers
  • Information we receive from business partners and other third parties

This Privacy Policy does not apply to third-party websites that may be accessible through links on our website. Those third parties operate under their own privacy policies.

What Do We Collect?

We collect personal information when you contact us, when you use our website or services, and from business partners and other third parties.

Identifiers

Where we collect it from:

  • Directly from you (e.g., name, email, phone, shipping address)
  • From your devices when you access our website (e.g., IP address, device identifiers)
  • From service providers (e.g., installers or delivery partners, if applicable)
  • From marketing, analytics, or advertising partners (where permitted)
  • From social media platforms (depending on your settings)

Why we collect it:

  • Fulfilling orders and processing returns or replacements
  • Customer care and communications
  • Administering promotions or programs
  • Improving products, services, and website experience
  • Personalizing content and measuring performance
  • Marketing communications and advertising (where permitted)
  • Fraud prevention, security, and legal compliance

Who we may disclose it to:

  • Service providers (shipping, analytics, IT, fraud prevention)
  • Payment processors and financial institutions
  • Manufacturers or partners
  • Advertising and marketing partners (where permitted)
  • Advisors and consultants
  • Government authorities or law enforcement
  • Successors in a business transaction

Internet or Other Electronic Network Activity

Where we collect it from:

  • Your device or browser
  • Analytics and advertising providers

Why we collect it:

  • Operating and improving websites and services
  • Understanding customer trends
  • Personalization and performance measurement
  • Fraud prevention and security

Commercial Information

This includes purchase history, products viewed, reviews, and interactions related to orders, marketing, and fraud prevention.

Payment Information

Collected directly from you or payment processors to process payments, refunds, and prevent fraud.

Demographic or Preference Information (Optional)

Collected through surveys, analytics, or social platforms to personalize experiences and improve services.

Location Information (Approximate)

Derived from IP address for analytics, fraud prevention, and regional availability.

Audio Recordings

Call recordings may be collected for customer care, training, quality assurance, and compliance.

Sensitive Personal Information

Sensitive personal information is used only for purposes permitted by applicable law, including providing services and maintaining security.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

How Do We Collect Information?

  • Directly from you
  • Automatically through cookies and similar technologies
  • From service providers and affiliates
  • From third-party partners (where permitted)

How Do We Use Information?

  • Order fulfillment and customer support
  • Improving products, services, and user experience
  • Marketing and analytics
  • Security, fraud prevention, and compliance

Your Choices and Controls

  • Unsubscribe from marketing emails
  • Control cookies through browser settings
  • Opt out of targeted advertising where required
  • Request access, correction, or deletion of personal data

Manage Communications Preferences

You may manage preferences via unsubscribe links or by emailing privacy@ublinds.com.

Our Sites and Children

Our websites are not intended for children under 18. If you believe a child has provided personal information, contact privacy@ublinds.com.

State Privacy Rights

Depending on your state of residence, you may have rights including access, deletion, correction, and opt-out rights.

Security

We use reasonable safeguards to protect personal information, but no system is completely secure.

Links

Our websites may link to third-party sites. We are not responsible for their privacy practices.

Contact Us

For questions or requests regarding this Privacy Policy, contact us at privacy@ublinds.com.

Policy Updates

We may update this Privacy Policy periodically and will post updates on our website.