Refund policy

Returns, Cancellations & Remedies Policy

Because most UBlinds products are made to your specifications, we keep our policy clear and predictable—so you know exactly what will happen if something goes wrong.

1) Made-to-Order Items (Custom Products): Final Sale

Most UBlinds window coverings are made-to-order. For that reason, custom products are final sale and not eligible for return or refund, except as described in Sections 2–4 below (damage, defects, wrong items, or missing parts).

2) Order Changes & Cancellations (24 Hours)

Production typically begins shortly after an order is placed.

You may request changes or cancellation within 24 hours of placing your order.

After 24 hours, we may be unable to cancel or modify the order, and refunds are not available once production has started.

To request a change or cancellation, email help@ublinds.com with your order number.

3) Shipping Damage, Manufacturing Defects, or Wrong Item (Report within 14 Days)

Please inspect your order upon delivery. If your item arrives damaged in transit, with a manufacturing defect, or incorrect (wrong product or options), you must contact us within 14 calendar days of delivery at help@ublinds.com and include:

  • Order number
  • A brief description of the issue
  • Photos or videos of the product and packaging (including shipping label)

If confirmed, we will provide an appropriate remedy at our discretion, which may include replacement parts, repair, or replacement of the affected item.

Note: Minor cosmetic issues that do not affect function may be eligible for partial remedy rather than full replacement.

4) Missing Parts (Report within 30 Days)

If any parts are missing (for example, brackets or hardware), please contact us within 30 calendar days of delivery. We’ll ship missing parts as needed.

5) Fit & Preference Issues (No Refunds; One-Time Support Option)

If an item doesn’t fit due to customer-provided measurements, or if you change your mind about color, fabric, opacity, or options, we typically cannot offer refunds for custom products.

However, to reduce risk and improve certainty, UBlinds may offer one-time remake support for eligible orders on a case-by-case basis, such as:

  • A one-time remake discount, or
  • A store credit toward a corrected reorder

Eligibility may require photos, corrected measurements, and confirmation that the original product is unused and unmodified.

6) Non-Custom Items (Samples / Select Accessories)

If we sell non-custom accessories or samples, they may be eligible for return within 30 days if unused and in original packaging.

  • Return shipping is the customer’s responsibility.
  • A restocking fee may apply for certain items.

7) Refund Timing

If a refund is approved (when applicable), it will be issued to the original payment method. Processing times vary by bank or payment provider. Shipping charges (if any) are typically non-refundable unless required by law.

8) How to Start a Claim

Email: help@ublinds.com

Include your order number, issue details, and supporting photos or videos.